General
News & Announcements
Support Forums
Mobile Troubleshooting
- ★ Accessing NOW or SkyGo (mobile device)
- ★ Chromecast with GoogleTV installation
- ★ BBC iPlayer doesn't work after upgrade to iOS14
- ★ iPad/iPhone asks me for passcode
- ★ StreamVPN App for Android and iPad/iPhone
- ★ Using a VPN on the new Kindle Fire HD (2013 - )
Mac Troubleshooting
- ★ "App Is Damaged and Can’t Be Opened" error
- ★ System Requirements Not Met: The temp system folder (/private/tmp) is not secure.
- ★ After upgrading to new Mac OS software won't start
- ★ Can't start Application Unidentified developer
- ★ Can't access BBC (Mac)
- ★ Reinstall software on Mac (subscribed via account on our website)
PC Troubleshooting
- ★ Can't access BBC (Windows)
- Channel 4 Live is blocked with the UK VPN - Windows
- I get authentication failed when I try to connect on my PC or Mac
- I get a window appear during installation regarding "Win TAP 32" to be installed, should I continue to install?
- I am unable to connect and my connection icon shows a red arrow.
- When I try UK sites they are saying I am not in the UK
US Multi-Use FAQs
Frequently Asked Questions
- ★ How to obtain username and password (subscription created after 29/Jun/2016)
- ★ How to restart subscription
- ★ How do I cancel my subscription? (created after 29/Jun/2016)
- Open VPN Connect Install for iOS
- Open VPN Connect Install for Android
- Can't find username password on PayPal