After upgrading to new Mac OS software won't start

You will need to re-install the VPN software on your Mac:


1) Delete ALL and MyExpatNet app files from the Applications and Downloads folders

2) Delete the StreamVPN and MyExpatNet folder from Macintosh HD/Library/Application Support

3) Delete the StreamVPN and MyExpatNet folder from Macintosh HD/Users/username/Library/Application Support


Last one is a hidden Library folder so you access it by being in the Finder (basically just click on the desktop), clicking on Go in the top menu and then holding down the Option key on the keyboard to make Library appear in the drop down menu. Select Library and then go to Application Support and delete the StreamVPN folder


Once those are deleted, empty the bin, do a restart and you can install new version.

Log in with your email and password on


Click on Install

Select Mac OSX icon to download the software


The download will automatically start in your Downloads folder.


Drag it into Applications folder.


Follow closely the installation guide:




If you like I can connect to your computer via TeamViewer and re-install for you


To download TeamViewer QuickSupport please use this link (no need to install, just run the application):



If your Mac has Mojave OSX (10.14) or later: please allow Team Viewer and Team Viewer desktop access:

- System Preferences -> Security and Privacy -> Accessibility

(click the lock, enter the password, and check the box in front of TeamViewer)

- System Preferences -> Security and Privacy -> ScreenRecording

(check the box in front of TeamViewer)


Then please send via this email Team Viewer ID and password (marked as YOUR ID and YOUR PASSWORD, on Team Viewer window). They will automatically be assigned to you by Team Viewer, you don't change them or enter new ones


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  • 0

    excellent guide.  It worked the first time.  Fantastic service. Thank you 


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