Frequently Asked Questions
- ★ How to obtain username and password (subscription created after 29/Jun/2016)
- ★ How to restart subscription
- ★ How do I cancel my subscription? (created after 29/Jun/2016)
- Open VPN Connect Install for iOS
- Open VPN Connect Install for Android
- Can't find username password on PayPal
- How to set up a manual VPN connection on an Android device
- How to set up a manual VPN connection on iOS iPhone or iPad
- How to copy and paste the connection log - PC and Mac
- Is the performance of my internet connection affected, are there any bandwidth limits?
- I’m unhappy with the service you provide, can I get a refund?
- How to create subscription?
- What protection do I have ?
- Do you offer a free trial ?
- What does a VPN give me ?
- What is a VPN
- When I try to connect my PC it says ‘Connection to My Expat Network Failed’
- Speed problems and advice (Windows/Mac)
- Can I run your software on more than one machine?
- Can I watch all UK TV?
- What TV can I get?
- How do I cancel my subscription? (PayPal created subscription)
- Reinstate Cancelled Subscription
- Can you re activate my cancelled subscription ? (created before 29/Jun)
- Paypal have cancelled me.
- Can you re send my password and username?
- How do I get my Paypal details?
- How can I tell if it's working?
- I no longer require the service as I am moving back to my home country.
- Do you offer a free trial?