Frequently Asked Questions
- ★ How to obtain username and password (subscription created after 29/Jun/2016)
- ★ How to restart subscription
- ★ How do I cancel my subscription? (created after 29/Jun/2016)
- ★ Router Shop
- How to set up VPN Profile on an Android device without using the App
- How to set up VPN Profile on a iOS iPhone or iPad without using the App
- How to copy and paste the connection log - PC and Mac
- I haven't received an email with instructions
- I'm having problems downloading/installing the VPN client
- Is the performance of my internet connection affected, are there any bandwidth limits?
- I’m unhappy with the service you provide, can I get a refund?
- I am being asked for a login and password to download the VPN client?
- having problems subscribing via Paypal
- What protection do I have ?
- Do you offer a free trial ?
- What does a VPN give me ?
- What is a VPN
- When I try to connect my PC it says ‘Connection to My Expat Network Failed’
- Speed problems and advice (Windows/Mac)
- Can I hook up my PC to my TV?
- I have installed on another machine and it doesn't work.
- Can I run your software on more than one machine?
- Is live TV available?
- Can I watch all UK TV?
- What programmes are available ?
- What TV can I get?
- Signed up for wrong service
- How do I cancel my subscription? (PayPal created subscription)
- I don't have all the characters on my keyboard for my password.
- The login page is not working