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  1. StreamVPN - Help Desk & Support
  2. Support Forums
  3. Frequently Asked Questions

Frequently Asked Questions

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  • ★ How to obtain username and password (subscription created after 29/Jun/2016)
  • ★ How to restart subscription
  • ★ How do I cancel my subscription? (created after 29/Jun/2016)
  • Open VPN Connect Install for iOS
  • Open VPN Connect Install for Android
  • Can't find username password on PayPal
  • How to set up a manual VPN connection on an Android device
  • How to set up a manual VPN connection on iOS iPhone or iPad
  • How to copy and paste the connection log - PC and Mac
  • Is the performance of my internet connection affected, are there any bandwidth limits?
  • I’m unhappy with the service you provide, can I get a refund?
  • How to create subscription?
  • What protection do I have ?
  • Do you offer a free trial ?
  • What does a VPN give me ?
  • What is a VPN
  • When I try to connect my PC it says ‘Connection to My Expat Network Failed’
  • Speed problems and advice (Windows/Mac)
  • Can I run your software on more than one machine?
  • Can I watch all UK TV?
  • What TV can I get?
  • How do I cancel my subscription? (PayPal created subscription)
  • Reinstate Cancelled Subscription
  • Can you re activate my cancelled subscription ? (created before 29/Jun)
  • Paypal have cancelled me.
  • Can you re send my password and username?
  • How do I get my Paypal details?
  • How can I tell if it's working?
  • I no longer require the service as I am moving back to my home country.
  • Do you offer a free trial?
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