I am unable to connect and my connection icon shows a red arrow.

Please contact our Support and send connection log:


Support ticket



Windows O/S:
Double click the small StreamVPN icon in your system tray (usually the bottom right of your screen) to reveal the log, then select all log text (CTRL-a), copy (Ctrl-c) and paste (Ctrl-v) the complete log details into an email to us.


Mac O/S:

Click on the small StreamVPN icon on the top right of your screen and click on "VPN details" from the drop-down menu, then click on Log tab -> and click the button labeled “Copy Diagnostic info to Clipboard”. Paste the log file (Command-V) into an email to us.


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  • 0
    Katie Underwood

    My payment has been made, the application has been installed successfully on my mac but the arrow is constantly red and it states:

    MyExpatNet was unable to start OpenVPN to connect United Kingdom. For details, see the log in the VPN Details… window

    The window just shows that i tried and failed to connect. Please advise how I an resolve this matter.


  • 0

    Hi Katie,

    Please submit a support ticket where we will be able to look over your logs and track down the issue you are facing.

  • 0
    Christine Walker

     the icon has had a red arrow for almost a week.  Log says unable to connect to UK.

    No problems with payment.  I have been promised remote support but when I submit log on and password as requested nothing has happened


  • 0
    Colin Yates

    I have tried everything suggested. Nothing works How do I get My money back

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