Please contact our Support, and send connection log:
Create support ticket: Support
To get connection log:
Click on the small StreamVPN icon on the top right of your screen and click on "VPN details" from the drop-down menu, then click on Log tab -> and click the button labeled “Copy Diagnostic info to Clipboard”. Paste the log file (Command-V) into an email to us.
On my Laptop PC (Windows 7) Myexpatnet is in a constant state of "connecting" but does not actually connect. Icon stays amber. In hotels myexpatnet workf fine, on the oilrig I am currently on it does not work. I have attached at log of the "connecting" window
Hi Paul,
You've basically got a network firewall on the Oil Rig that isn't letting the client on your PC do its initial connection to the UK based servers, hence the constant 'connecting' attempts.
You'll need to ask who ever is in charge of your internet connection on the Oil Rig to allow connections over port 1194, as that is the network port the VPN client uses.
When you stay in the hotels they are obviously not blocking this port on their in house networks.
Hope that helps!
Ca not get a connection today on any of my devices, what could be the problem thanks
horrible customer service
I agree with Maria Minardi, still cannot connect as instructed and still getting absolutely nowhere. Now you have lost a customer I will be looking for another provider.
On m’y laptop cannot connect. Every time I try to get VPN details it leaves my computer!
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