I get a message "Authentication Failed" when I turn the VPN ON - Mobile/Tablet.

Have you signed up for the Mobile service? Please note the UK PC and Mac service does not include mobile device access. If you have the mobile service Your username, password or other setup details maybe entered incorrectly. Please refer to our installation Guide in the “how to’s” tab on the main website for Mobile Devices and copy and paste the details to ensure accuracy.

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9 Comments

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    Milan

    One thing to check is that your PayPal subscription is still active. When credit cards run our on PayPal this will automatically cancel any subscriptions you may have when they come around for renewal.

    If you have also cancelled your subscription yourself the VPN account will immediately stop too.

    If you continue to have issues then you need to raise a support ticket on this site where we can help you.

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    bgarvey52

    Paid for one month when we are on holiday. Stopped my subscription as I won't need it when I get home and VPN no longer works.

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    bgarvey52

    Paid for one month when we are on holiday. Stopped my subscription as I won't need it when I get home and VPN no longer works.

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    Shuaa

    Am having the same problem, what to do?

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    Roger Wyrill

    I've checked the details & tried to start connecting VPN again and again but to no avail. What a disappointing start to this network. i might well cancel my subscription.

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    Roger Wyrill

    I've checked the details & tried to start connecting VPN again and again but to no avail. What a disappointing start to this network. i might well cancel my subscription.

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    Roger Wyrill

    How do I cancel the subscription immediately?

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    Milan

    Roger,

    If you need help then the best thing to do is put a support ticket on and we can try to resolve your issue.

    Please see my above posts about checking that your Paypal subscription is still working as we often get failed Paypal payments due to credit cards expiring.

    There is also a link above to explain how to unsubscribe if you still wish to do so.

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