I am unable to connect and my connection icon shows a red arrow.

It could be that your payment hasn't been received and your subscription has been cancelled by Paypal. This could be due to a card expiring, lack of funds etc. Please check your subscription is still active by logging on to your Paypal account and going to the history tab. If the subscription is cancelled, when you have resolved this issue with Paypal, uninstall our existing software, restart your machine and then resubscribe/install as you did last time.

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4 Comments

  • 0
    Avatar
    Liam macleod

    Ive tried all that & checked my subscription. Log just says that I clicked the connect button. How do I send you the log?

  • 0
    Avatar
    Liam macleod

    2015-08-23 15:13:30 *MyExpatNet: OS X 10.10.2; MyExpatNet 3.4beta23
    2015-08-23 15:13:30 *MyExpatNet: Attempting connection with United Kingdom from Deploy; Set nameserver = 0; not monitoring connection
    2015-08-23 15:13:30 *MyExpatNet: openvpnstart start United\ Kingdom.tblk 1337 0 0 2 1 49 -ptADGNWradsgnw 2.3.2
    2015-08-23 15:13:30 *MyExpatNet: openvpnstart starting OpenVPN

  • 0
    Avatar
    Liam macleod

    2015-08-23 15:13:30 *MyExpatNet: OS X 10.10.2; MyExpatNet 3.4beta23
    2015-08-23 15:13:30 *MyExpatNet: Attempting connection with United Kingdom from Deploy; Set nameserver = 0; not monitoring connection
    2015-08-23 15:13:30 *MyExpatNet: openvpnstart start United\ Kingdom.tblk 1337 0 0 2 1 49 -ptADGNWradsgnw 2.3.2
    2015-08-23 15:13:30 *MyExpatNet: openvpnstart starting OpenVPN
    2015-08-23 15:25:25 *MyExpatNet: Disconnecting; VPN Details… window connect button pressed
    2015-08-23 15:25:29 *MyExpatNet: Disconnecting; VPN Details… window connect button pressed

  • 0
    Avatar
    Maria Minardi

    I cannot connect. Please help me

     

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