I have downloaded and installed the software but still cannot connect?

The VPN client should be installed with you as the as Admin user . Can you confirm this? If not you need uninstall and reinstall as an admin user.

If you still have a problem please send us a copy of the log. Click on the small icon copy and paste the detail in to an email or send a screen shot. We can then take a look.

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6 Comments

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    Jennifer Speller

    my computer keeps saying i am logged into my expat network but according to my internet settings this is not the case. I have uninstalled Expat but now I don´t know how to reinstall it.

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    Jennifer Speller

    my computer keeps saying i am logged into my expat network but according to my internet settings this is not the case. I have uninstalled Expat but now I don´t know how to reinstall it.

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    monica bonato

    my computer says I am connected but i dont see any web site page.

    Sat May 02 04:55:34 2015 us=581022 TAP-Windows MTU=1500

    Sat May 02 04:55:34 2015 us=581022 Notified TAP-Windows driver to set a DHCP IP/netmask of 10.9.0.114/255.255.255.252 on interface {A7530CDE-AB18-4274-AFD7-1369EA960808} [DHCP-serv: 10.9.0.113, lease-time: 31536000]

    Sat May 02 04:55:34 2015 us=581022 DHCP option string: 0608d043 deded043 dcdc

    Sat May 02 04:55:34 2015 us=581022 Successful ARP Flush on interface [9] {A7530CDE-AB18-4274-AFD7-1369EA960808}

    Sat May 02 04:55:39 2015 us=807549 TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

    Sat May 02 04:55:39 2015 us=807549 C:\Windows\system32\route.exe ADD 50.7.9.138 MASK 255.255.255.255 192.168.1.1

    Sat May 02 04:55:39 2015 us=807549 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=25 and dwForwardType=4

    Sat May 02 04:55:39 2015 us=807549 Route addition via IPAPI succeeded [adaptive]

    Sat May 02 04:55:39 2015 us=807549 C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.9.0.113

    Sat May 02 04:55:39 2015 us=807549 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

    Sat May 02 04:55:39 2015 us=807549 Route addition via IPAPI succeeded [adaptive]

    Sat May 02 04:55:39 2015 us=807549 C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.9.0.113

    Sat May 02 04:55:39 2015 us=823174 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

    Sat May 02 04:55:39 2015 us=823174 Route addition via IPAPI succeeded [adaptive]

    Sat May 02 04:55:39 2015 us=823174 C:\Windows\system32\route.exe ADD 10.9.0.1 MASK 255.255.255.255 10.9.0.113

    Sat May 02 04:55:39 2015 us=823174 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

    Sat May 02 04:55:39 2015 us=823174 Route addition via IPAPI succeeded [adaptive]

    Sat May 02 04:55:39 2015 us=823174 Initialization Sequence Completed

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    Andrew

    I've installed the software three times on my PC. I've had remote help and that didn't help. I have a laptop through the same router with the self same settings. I can access the BBC and download with the laptop but not the PC. I'm now losing patience and wish I hadn't paid for the service.

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    petaoverseas

    I am fed up to the back teeth with this. I have taken out a subscription to the Aust TV, for the elections.  But the software will NOT download correctly.  Now I find they have a sort of patch. but it doesn't work, and the icon did not install. when I put it on, it just keeps on saying do I want to repair, modify or cancel the program.  It is impossible, and i'm running out of time. I do NOT have these problems with other programs, so why with this so called expat network?  any clues from those who may have had success.  I'm fed up.

     

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    Helenwilms88

    Would like to cancel as installing just too hard

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