How to copy and paste the connection log - PC and Mac

Milica - My Expat Network

March 12, 2022 13:29

Windows O/S:
Double click the small StreamVPN icon in your system tray (usually the bottom right of your screen) to reveal the log, then select all log text (CTRL-a), copy (Ctrl-c) and paste (Ctrl-v) the complete log details into an email to us.

Mac O/S:

Click on the small StreamVPN icon on the top right of your screen and click on "VPN details" from the drop-down menu, then click on Log tab -> and click the button labeled “Copy Diagnostic info to Clipboard”. Paste the log file (Command-V) into an email to us.

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2 Comments

Date Votes

0

Peter Williams January 02, 2014 18:54

Here's what I'm getting:

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Alexmnewton June 15, 2014 22:17

hi support team

My icon stays red and I can't connect. Please can you advise me. I've included the log below. Thanks.

Alex Newton

alexmnewton@hotmail.com

*MyExpatNet: OS X 10.6.8; MyExpatNet 3.4beta23; Admin user

"Sanitized" configuration file for /Applications/MyExpatNet-2.app/Contents/Resources/Deploy/United Kingdom.tblk:

##############################################

MyExpatNetUK Client openvpn config file #

##############################################

client

dev tun

proto udp

remote-random

resolv-retry 5

remote vpn01.my-expat-network.co.uk 1194

remote vpn02.my-expat-network.co.uk 1194

remote vpn03.my-expat-network.co.uk 1194

remote vpn04.my-expat-network.co.uk 1194

remote vpn05.my-expat-network.co.uk 1194

nobind

persist-key

persist-tun

ns-cert-type server

cipher BF-CBC

keysize 56

comp-lzo

verb 4

explicit-exit-notify 2

redirect-gateway def1

tls-client

pull

<ca>

[Security-related line(s) omitted]

</ca>

<key>

[Security-related line(s) omitted]

</key>

<cert>

[Security-related line(s) omitted]

</cert>

Generated on Fri Jun 13 17:39:28 UTC 2014 by m1

================================================================================

Cannot list unusual files in United Kingdom.tblk; not a private configuration

================================================================================

Configuration preferences:

autoConnect = 1

-onSystemStart = 1

-notOKToCheckThatIPAddressDidNotChangeAfterConnection = 1

-keepConnected = 1

-lastConnectionSucceeded = 0

================================================================================

Wildcard preferences:

-notOKToCheckThatIPAddressDidNotChangeAfterConnection = 1

================================================================================

Program preferences:

skipWarningAboutNoSignature = 1 (forced)

notOKToCheckThatIPAddressDidNotChangeAfterConnection = 1 (forced)

askedUserIfOKToCheckThatIPAddressDidNotChangeAfterConnection = 0 (forced)

tunnelblickVersionHistory = (

"3.4beta23"

)

showConnectedDurations = 1

connectionWindowDisplayCriteria = showWhenConnecting

maxLogDisplaySize = 102400

keyboardShortcutIndex = 1

updateCheckAutomatically = 0 (forced)

NSWindow Frame ConnectingWindow = 445 463 389 187 0 0 1280 778

detailsWindowFrameVersion = 3790

detailsWindowFrame = {{260, 251}, {760, 468}}

detailsWindowLeftFrame = {{0, 0}, {135, 350}}

leftNavSelectedDisplayName = United Kingdom

haveDealtWithSparkle1dot5b6 = 1

haveDealtWithOldTunTapPreferences = 1

SUEnableAutomaticChecks = 0

SUFeedURL = http://www.my-expat-network.com/uk/mac/appcast-b.rss

SUHasLaunchedBefore = 1

WebKitDefaultFontSize = 16

WebKitStandardFont = Times

================================================================================

MyExpatNet Log:

2014-06-13 19:41:25 *MyExpatNet: OS X 10.6.8; MyExpatNet 3.4beta23

2014-06-13 19:41:25 *MyExpatNet: Attempting connection with United Kingdom from Deploy; Set nameserver = 1; monitoring connection

2014-06-13 19:41:25 *MyExpatNet: openvpnstart start United\ Kingdom.tblk 1337 1 0 2 0 305 -ptADGNWradsgnw 2.2.1

2014-06-13 19:41:25 *MyExpatNet: openvpnstart starting OpenVPN

2014-06-13 19:41:37 *MyExpatNet: Connecting; notification window connect button pressed

2014-06-13 19:42:37 *MyExpatNet: Disconnecting; VPN Details… window connect button pressed

2014-06-13 19:48:09 *MyExpatNet: Disconnecting; 'Connect' (toggle) menu command invoked

2014-06-13 19:48:11 *MyExpatNet: Connecting; notification window connect button pressed

2014-06-15 23:55:46 *MyExpatNet: Disconnecting; VPN Details… window connect button pressed

2014-06-16 00:07:02 *MyExpatNet: Disconnecting; 'Connect' (toggle) menu command invoked

2014-06-16 00:07:07 *MyExpatNet: Connecting; notification window connect button pressed

================================================================================

Console Log:

2014-06-15 23:04:34 MyExpatNet[325] connect: while connecting

2014-06-15 23:55:13 MyExpatNet[325] connect: while connecting

2014-06-15 23:55:17 MyExpatNet[325] connect: while connecting

2014-06-15 23:55:33 MyExpatNet[325] Using icon set 'TunnelBlick.TBMenuIcons' without Retina images

2014-06-15 23:55:46 MyExpatNet[325] connect: while connecting

2014-06-16 00:07:02 MyExpatNet[325] connect: while connecting

2014-06-16 00:07:07 MyExpatNet[325] connect: while connecting

2014-06-16 00:12:28 MyExpatNet[325] connect: while connecting

2014-06-16 00:12:53 MyExpatNet[325] Using icon set 'TunnelBlick.TBMenuIcons' without Retina images

================================================================================

Non-Apple kexts that are loaded:

Index Refs Address Size Wired Name (Version) <Linked Against>

129 0 0x5962f000 0x6000 0x5000 net.tunnelblick.tun (1.0) <7 5 4 1>

130 0 0x6d4ba000 0xd4000 0xd3000 com.vmware.kext.vmx86 (3.0.0) <11 5 4 3 1>

131 0 0x5967b000 0xc000 0xb000 com.vmware.kext.vmci (3.0.0) <5 4 3 1>

132 0 0x59697000 0x6000 0x5000 com.vmware.kext.vmioplug (3.0.0) <36 29 5 4 3 1>

133 0 0x6d857000 0xa000 0x9000 com.vmware.kext.vmnet (3.0.0) <5 4 3 1>

135 0 0x6e161000 0x2000 0x1000 com.slipstreamdata.kext.sdikext (1.0.0) <4 1>

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MyExpatNetUK Client openvpn config file #

Generated on Fri Jun 13 17:39:28 UTC 2014 by m1