Reinstall software on Mac (subscribed via account on our website)

 

1) Delete ALL StreamVPN.app and MyExpatNet app files from the Applications and Downloads folders

2) Delete the StreamVPN and MyExpatNet folder from Macintosh HD/Library/Application Support

3) Delete the StreamVPN and MyExpatNet folder from Macintosh HD/Users/username/Library/Application Support

 

Last one is a hidden Library folder so you access it by being in the Finder (basically just click on the desktop), clicking on Go in the top menu and then holding down the Option key on the keyboard to make Library appear in the drop down menu. Select Library and then go to Application Support and delete the StreamVPN folder

 

Once those are deleted, empty the bin, do a restart and you can install new version.

Log in with your email and password on

 

https://billing.streamvpn.com/account/login

 

Click on Install

Select Mac OSX icon to download the software

 

The download will automatically start in your Downloads folder.

 

Drag it into Applications folder.

 

Follow closely the installation guide: https://www.streamvpn.com/guide/mac-os-x-multi-country-installation

 

 

REMOTE ASSISTANCE:

If you like I can connect to your computer via TeamViewer and re-install for you

 

To download TeamViewer QuickSupport please use this link (no need to install, just run the application):

 

Note:

If your Mac has Mojave OSX (10.14) or later: please allow Team Viewer and Team Viewer desktop access:

- System Preferences -> Security and Privacy -> Accessibility

(click the lock, enter the password, and check the box in front of TeamViewer)

- System Preferences -> Security and Privacy -> ScreenRecording

(check the box in front of TeamViewer)

 

 

https://get.teamviewer.com/6ja3ny6

 

Then please send via this email Team Viewer ID and password (marked as YOUR ID and YOUR PASSWORD, on Team Viewer window). They will automatically be assigned to you by Team Viewer, you don't change them or enter new ones

 

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3 Comments

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    charles coulson

    1 364 576 090

    3jwen3iq

  • 0
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    Chris

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    Chris

    ive had load of issues with vpn, so uninstalled it and now cant seem to re install it !

     

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