Reinstall software on Mac (subscribed via account on our website)

1) Delete ALL MyExpatNet.app files from the Applications and Downloads folders
2) Delete the MyExpatNet folder from Macintosh HD/Library/Application Support
3) Delete the MyExpatNet folder from Macintosh HD/Users/username/Library/Application Support

Last one is a hidden Library folder so you access it by being in the Finder (basically just click on the desktop), clicking on Go in the top menu and then holding down the Option key on the keyboard to make Library appear in the drop down menu. Select Library and then go to Application Support and delete the MyExpatNet folder

Once those are deleted, empty the bin, do a restart and you can install new version.
Log in with your email and password on

https://www.my-expat-network.com/login

Click on Install
Select Mac OSX icon to download the software

The download will automatically start in your Downloads folder.

Drag it into Applications folder.

Follow closely the installation guide: https://www.my-expat-network.com/guide/mac-os-x-single-country-installation

 

If you like I can connect to your computer via TeamViewer and re-install for you

To download TeamViewer QuickSupport please use this link (no need to install, just run the application):

https://www.my-expat-network.com/sites/default/files/TeamViewerQS.zip

Then please send via this email Team Viewer ID and password (marked as YOUR ID and YOUR PASSWORD, on Team Viewer window). They will automatically be assigned to you by Team Viewer, you don't change them or enter new ones

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