Reinstall software on Mac (subscribed via PayPal)

1) Delete ALL MyExpatNet.app files from the Applications and Downloads folders
2) Delete the MyExpatNet folder from Macintosh HD/Library/Application Support
3) Delete the MyExpatNet folder from Macintosh HD/Users/username/Library/Application Support

Last one is a hidden Library folder so you access it by being in the Finder (basically just click on the desktop), clicking on Go in the top menu and then holding down the Option key on the keyboard to make Library appear in the drop down menu. Select Library and then go to Application Support and delete the MyExpatNet folder

Once those are deleted, empty the bin, do a restart and you can install new version.
Log in with the ID and password provided by PayPal:

https://www.my-expat-network.com/install

In the middle-right part of the page, enter ID and password provided by PayPal and select MAC OSX as Download Type. If you don't have ID and password you can obtain it via your PayPal account:

To obtain your ID and password
Login to your paypal account
Click on "view all transactions"
Click on my expat payment "details"
Click on relates to "Sxxxxxxxxx"

Here you will see the ID and password

If you have New style PayPal layout, please;
- find a transaction made to My Expat Network LTD. and click on it
- click on the link "See details in classic site"
- click on the subscription number S-xxxxxxxxxxx
- Here you will see the ID and password

if instead of "See details in classic site" you can see "Manage My Expat Network Ltd. payments"
please use that option to access your subscription details and credentials


Select Mac OSX as Download type.

The download will automatically start in your Downloads folder.

Drag it into Applications folder.

Follow closely the installation guide: https://www.my-expat-network.com/guide/mac-os-x-single-country-installation

 

If you like I can connect to your computer via TeamViewer and re-install for you

To download TeamViewer QuickSupport please use this link (no need to install, just run the application):

https://www.my-expat-network.com/sites/default/files/TeamViewerQS.zip

Then please send via this email:

1. Team Viewer ID and password (marked as YOUR ID and YOUR PASSWORD, on Team Viewer window). They will automatically be assigned to you by Team Viewer, you don't change them or enter new ones

2. the username and password from your subscription to our service

To obtain your username and password
Login to your PayPal account
Click on "view all transactions"
Click on my expat payment "details"
Click on relates to S-xxxxxxxxxxxxxxx
Here you will see the username and password

If you have New style PayPal layout, please;
- find a transaction made to My Expat Network LTD. and click on it
- click on the link "See details in classic site"
- click on the subscription number S-xxxxxxxxxxx
- Here you will see the ID and password

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